Returns

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0 height="100%"><tr> <td valign="top" width=150 BGCOLOR="#000000" TEXT="#F7F7FF"> <div> <B>  <a href="https://www.paypal.com/us/verified/pal=BearyUT%40yahoo.com" target="_blank"><img src="http://www.paypal.com/en_US/i/icon/verification_seal.gif" border="0" alt="Official PayPal Seal"></A>   </B></div> <div> <B>VELVET HEARTS LLC</B></div> <div> <B><IMG SRC="112d26190.jpg" border=0 width="38" height="25" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></div> <div> <B> Links to</B></div> <div> <B>DIRECTORIES</B></div> <div> <A HREF="http://www.velvetheartsllc.com" TARGET="_top" TITLE="http://www.velvetheartsllc.com"><B>USA HAND MADE</B></A></div> <div> <A HREF="http://www.velvetheartsllc.com" TARGET="_top" TITLE="http://www.velvetheartsllc.com"><B>Wedding Gowns</B></A></div> <div> <A HREF="http://www.velvetheartsllc.com" TARGET="_top" TITLE="http://www.velvetheartsllc.com"><B>Veils . Pillows</B></A></div> <div> <A HREF="http://www.velvetheartsllc.com" TARGET="_top" TITLE="http://www.velvetheartsllc.com"><B>Candles  .  Decor</B></A></div> <div> <A HREF="http://www.velvetheartsllc.com" TARGET="_top" TITLE="http://www.velvetheartsllc.com"><B>Wedding Planner   and Tote</B></A></div> <div> <B>USA HOME DECOR</B></div> <div> <A HREF="http://www.velvetheartsllc.com" TARGET="_top" TITLE="http://www.velvetheartsllc.com"><B>Table</B></A></div> <div> <A HREF="http://www.velvetheartsllc.com" TARGET="_top" TITLE="http://www.velvetheartsllc.com"><B>Kitchen </B></A></div> <div> <A HREF="http://www.velvetheartsllc.com" TARGET="_top" TITLE="http://www.velvetheartsllc.com"><B>Livingroom</B></A></div> <div> <A HREF="http://www.velvetheartsllc.com" TARGET="_top" TITLE="http://www.velvetheartsllc.com"><B>Bathroom</B></A></div> <div> <B><IMG SRC="112f26190.jpg" border=0 width="38" height="25" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></div> <div> <A HREF="http://www.PaulaJos.com/BUT/id19.htm" TARGET="_top" TITLE="http://www.PaulaJos.com/BUT/id19.htm"><B>MALL DIRECTORY</B></A></div> <div> <B>WEDDING SHOPS</B></div> <div> <A HREF="http://www.brideschateau.com" TARGET="_top" TITLE="http://www.brideschateau.com"><B> CLOSEOUT Gowns</B></A></div> <div> <B> and</B><A HREF="http://www.velvetheartsllc.com/accessories" TARGET="_top" TITLE="http://www.velvetheartsllc.com/accessori"><B>  Accessories</B></A></div> <div> <A HREF="http://www.velvetheartsllc.com" TARGET="_top" TITLE="http://www.velvetheartsllc.com"><B>Hand Made USA</B></A></div> <div> <A HREF="http://www.velvetheartsllc.com" TARGET="_top" TITLE="http://www.velvetheartsllc.com"><B>WEDDING Accessories</B></A></div> <div> <A HREF="http://www.velvetheartsllc.com" TARGET="_top" TITLE="http://www.velvetheartsllc.com"><B>Home Decor</B></A></div> <div> <B>CATALOGS </B></div> <div> <A HREF="http://www.paulajos.com/bigbk" TARGET="_top" TITLE="http://www.paulajos.com/bigbk"><B>Big Value Everything Under $19.95</B></A></div> <div> <A HREF="http://www.velvetheartsllc.com/emb" TARGET="_top" TITLE="http://www.velvetheartsllc.com/emb"><B>Embroidery Gifts/Decor</B></A></div> <div> <A HREF="http://www.PaulaJos.com/dogs" TARGET="_top" TITLE="http://www.PaulaJos.com/dogs"><B>The Dog Store</B></A></div> <div> <A HREF="http://www.velvetheartsllc.com/christmas" TARGET="_top" TITLE="http://www.velvetheartsllc.com/christmas"><B>Christmas </B></A></div> <div> <A HREF="http://www.paulajos.com/summer" TARGET="_top" TITLE="http://www.paulajos.com/summer"><B>Summerfield Terrace</B></A></div> <bR> <div> <B>MALL SHOPS </B></div> <div> <A HREF="http://www.paulajos.com/specialday" TARGET="_top" TITLE="http://www.paulajos.com/specialday"><B>SPECIAL HOLIDAYS  </B></A><B> Gifts & Decor</B></div> <div> <A HREF="http://www.PaulaJos.com/america" TARGET="_top" TITLE="http://www.PaulaJos.com/america"><B>America  .  911</B></A></div> <div> <A HREF="http://www.PaulaJos.com/angels" TARGET="_top" TITLE="http://www.PaulaJos.com/angels"><B>Angel Collectio</B></A><B>n</B></div> <div> <A HREF="http://www.PaulaJos.com/animals" TARGET="_top" TITLE="http://www.PaulaJos.com/animals"><B>Animal Collection</B></A></div> <div> <A HREF="http://www.PaulaJos.com/family" TARGET="_top" TITLE="http://www.PaulaJos.com/family"><B>Baby Store</B></A></div> <div> <A HREF="http://www.Paulajos.com/personal" TARGET="_top" TITLE="http://www.Paulajos.com/personal"><B>Bath & Spa</B></A></div> <div> <A HREF="http://www.Paulajos.com/fountains" TARGET="_top" TITLE="http://www.Paulajos.com/fountains"><B>Bird Feeders</B></A></div> <div> <A HREF="http://www.Paulajos.com\garden" TARGET="_top" TITLE="http://www.Paulajos.com\garden"><B> BirdHouses</B></A></div> <div> <A HREF="http://www.PaulaJos.com/birds" TARGET="_top" TITLE="http://www.PaulaJos.com/birds"><B>Birds...Eagles</B></A></div> <div> <A HREF="http://www.Paulajos.com/bulk" TARGET="_top" TITLE="http://www.Paulajos.com/bulk"><B>Buy in Bulk</B></A></div> <div> <A HREF="http://www.Paulajos.com/candles" TARGET="_top" TITLE="http://www.Paulajos.com/candles"><B> Candles . Scents</B></A></div> <div> <A HREF="http://www.PaulaJos.com/toys" TARGET="_top" TITLE="http://www.PaulaJos.com/toys"><B>Chess Games</B></A></div> <div> <A HREF="http://www.paulajos.com/collectables" TARGET="_top" TITLE="http://www.paulajos.com/collectables"><B>Collectables</B></A></div> <div> <A HREF="http://www.paulajos.com/family" TARGET="_top" TITLE="http://www.paulajos.com/family"><B>Dad . Him</B></A></div> <div> <A HREF="http://www.PaulaJos.com/toys" TARGET="_top" TITLE="http://www.PaulaJos.com/toys"><B>Dolls .. Fuzzys</B></A></div> <div> <A HREF="http://www.paulajos.com/dragons" TARGET="_top" TITLE="http://www.paulajos.com/dragons"><B>Dragons . Skulls     </B></A></div> <div> <A HREF="http://www.paulajos.com/specialday" TARGET="_top" TITLE="http://www.paulajos.com/specialday"><B>Easter Decor</B></A></div> <div> <A HREF="http://www.paulajos.com/family" TARGET="_top" TITLE="http://www.paulajos.com/family"><B>Family Shop</B></A></div> <div> <A HREF="http://www.PaulaJos.com/FHG" TARGET="_top" TITLE="http://www.PaulaJos.com/FHG"><B>Fish . Hunt . Golf</B></A></div> <div> <A HREF="http://www.paulajos.com/flowers" TARGET="_top" TITLE="http://www.paulajos.com/flowers"><B>Flowers..Vases   Plant Holder /Stands</B></A></div> <div> <A HREF="http://www.paulajos.com/office" TARGET="_top" TITLE="http://www.paulajos.com/office"><B> Electronics</B></A><B>..</B><A HREF="http://www.paulajos.com/office" TARGET="_top" TITLE="http://www.paulajos.com/office"><B>Tools</B></A></div> <div> <A HREF="http://www.PaulaJos.com/toys" TARGET="_top" TITLE="http://www.PaulaJos.com/toys"><B>Game Shop</B></A></div> <div> <A HREF="http://www.Paulajos.com/garden" TARGET="_top" TITLE="http://www.Paulajos.com/garden"><B>Garden Decor</B></A></div> <div> <A HREF="http://www.PaulaJos.com/glass" TARGET="_top" TITLE="http://www.PaulaJos.com/glass"><B>Glass Collectio</B></A><B>n</B></div> <div> <A HREF="http://www.PaulaJos.com/specialday" TARGET="_top" TITLE="http://www.PaulaJos.com/specialday"><B>Gifts . Romantic .   All Occasions</B></A></div> <div> <A HREF="http://www.paulajos.com/specialday" TARGET="_top" TITLE="http://www.paulajos.com/specialday"><B>Halloween</B></A></div> <div> <A HREF="http://www.PaulaJos.com/inspire" TARGET="_top" TITLE="http://www.PaulaJos.com/inspire"><B>Heavenly Inspirational</B></A></div> <div> <A HREF="http://www.Paulajos.com/home" TARGET="_top" TITLE="http://www.Paulajos.com/home"><B>Home Decor</B></A></div> <div> <A HREF="http://www.Paulajos.com/homeest" TARGET="_top" TITLE="http://www.Paulajos.com/homeest"><B>Home Essentials</B></A></div> <div> <A HREF="http://www.PaulaJos.com/jewelry" TARGET="_top" TITLE="http://www.PaulaJos.com/jewelry"><B>Jewelry Store</B></A></div> <div> <A HREF="http://www.Paulajos.com/kitchen" TARGET="_top" TITLE="http://www.Paulajos.com/kitchen"><B>Kitchen . Essentials . Cuties Decor .  Dining</B></A></div> <div> <A HREF="http://www.paulajos.com/specialday" TARGET="_top" TITLE="http://www.paulajos.com/specialday"><B>Love Romantic </B></A></div> <div> <A HREF="http://www.paulajos.com/dragons" TARGET="_top" TITLE="http://www.paulajos.com/dragons"><B>Medieval .Sculls</B></A></div> <div> <A HREF="http://www.PaulaJos.com/family" TARGET="_top" TITLE="http://www.PaulaJos.com/family"><B>Mom . GrandMa Her</B></A></div> <div> <A HREF="http://www.PaulaJos.com/collectables" TARGET="_top" TITLE="http://www.PaulaJos.com/collectables"><B>Motorcycles . Cars</B></A></div> <div> <A HREF="http://www.PaulaJos.com/seaside" TARGET="_top" TITLE="http://www.PaulaJos.com/seaside"><B>Ocean Creatures</B></A></div> <div> <A HREF="http://www.paulajos.com/office" TARGET="_top" TITLE="http://www.paulajos.com/office"><B>Office . Business</B></A></div> <div> <A HREF="http://www.Paulajos.com/photo" TARGET="_top" TITLE="http://www.Paulajos.com/photo"><B>Photo Frames</B></A></div> <div> <A HREF="http://www.paulajos.com/seaside" TARGET="_top" TITLE="http://www.paulajos.com/seaside"><B>Ships . Seascape</B></A></div> <div> <A HREF="http://www.paulajos.com/office" TARGET="_top" TITLE="http://www.paulajos.com/office"><B>Travel Essentials</B></A></div> <div> <A HREF="http://www.PaulaJos.com/toys" TARGET="_top" TITLE="http://www.PaulaJos.com/toys"><B>Toys . Puzzles </B></A></div> <div> <A HREF="http://www.paulajos.com/specialday" TARGET="_top" TITLE="http://www.paulajos.com/specialday"><B>Valentines Day</B></A></div> <div> <A HREF="http://www.Paulajos.com/fountains" TARGET="_top" TITLE="http://www.Paulajos.com/fountains"><B>Water Fountains </B></A></div> <div> <A HREF="http://www.paulajos.com/specialday" TARGET="_top" TITLE="http://www.paulajos.com/specialday"><B>Wedding Store</B></A></div> <div> <A HREF="http://www.PaulaJos.com/west" TARGET="_top" TITLE="http://www.PaulaJos.com/west"><B>Western . Indians</B></A></div> <div> <A HREF="http://www.Paulajos.com/kitchen" TARGET="_top" TITLE="http://www.Paulajos.com/kitchen"><B>Wine Serv . Decor</B></A></div> <div> <A HREF="http://www.paulajos.com/world" TARGET="_top" TITLE="http://www.paulajos.com/world"><B>World Collections</B></A></div> <bR> <div> <A HREF="http://www.paulajos.com/BUT/id45.htm" TARGET="_top" TITLE="http://www.paulajos.com/BUT/id45.htm"><B>Business Opportunity</B></A></div> <bR> <div> <A HREF="http://www.Paulajos.com/Brdchat/id53.htm" TARGET="_top" TITLE="http://www.Paulajos.com/Brdchat/id53.htm"><B>Online Bridal Return</B></A></div> <div> <A HREF="http://www.PaulaJos.com/id33.htm" TARGET="_top" TITLE="http://www.PaulaJos.com/id33.htm"><B>Customer Service</B></A></div> <div> <A HREF="http://www.PaulaJos.com/BUT/id44.htm" TARGET="_top" TITLE="http://www.PaulaJos.com/BUT/id44.htm"><B>Contact Us</B></A></div> <div> <A HREF="http://www.paulajos.com/BUT/id43.htm" TARGET="_top" TITLE="http://www.paulajos.com/BUT/id43.htm"><B>Orders Shipping</B></A></div> <div> <A HREF="http://www.paulajos.com/BUT/id43.htm" TARGET="_top" TITLE="http://www.paulajos.com/BUT/id43.htm"><B>Returns</B></A></div> <div> <A HREF="http://www.paulajos.com/BUT/id18.htm" TARGET="_top" TITLE="http://www.paulajos.com/BUT/id18.htm"><B>Our Products</B></A></div> <bR> <div> <B>Purchase</B></div> <div> <B> Unique Gifts</B></div> <div> <B> to give to9 your Loved Ones. </B></div> <div> <B>Update 9/26/2010</B></div> </td> <td valign="top" width="100%" BGCOLOR="#000000" TEXT="#F7F7FF"> <div> <B><IMG SRC="110118150.jpg" border=0 width="24" height="21" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B><FONT SIZE="3" COLOR="#FF0000" FACE="Arial" ><B> WEDDING & GIFT MALL by Misty <IMG SRC="110318150.jpg" border=0 width="24" height="21" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"> VELVETHEARTS  </B></FONT></div> <div> <B>BridesChateau.com ... VelvetHeartsllc.com ... PaulaJos.com ... Beary-Unique-Treasures.com</B></div> <div> <B>MADE IN THE USA... BRIDAL GOWNS  .  ACCESSORIES  <IMG SRC="110519150.jpg" border=0 width="25" height="21" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"> GIFTS . HOME  & GARDEN DECOR </B></div> <div> <B> <TABLE BORDER="2" CELLPADDING="2" CELLSPACING="1" WIDTH="640" BORDERCOLORLIGHT="#660066" BORDERCOLORDARK="#660066" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 44 WIDTH="628"><div> <B>Return Policy </B></div> <div> <B>Purchase of Bridal Gown Online</B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 60 WIDTH="628"><div> <B>We know that the Bridal Gown is the most important part of your wedding. Ordering online is hard to see if this is the perfect gown without trying it on. OUR RETURN POLICY will allow 3 days for you to decide if you wish to keep the gown. The return policy is for Bridal Gowns purchased online only. (PLEASE READ POLICY) </B></div> <div> <B>Cancellations for bridal gowns are subject to the same Policy for refunds.</B></div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 30 ><NOBR><bR> <div> <B>No Returns, Exchanges or Refunds for Bridesmaids, Prom, Mothers or Flower Girls.</B></div> </NOBR></tD> </tR> </TABLE></B></div> <bR> <div> <B> <TABLE BORDER="2" CELLPADDING="2" CELLSPACING="1" WIDTH="708" BORDERCOLORLIGHT="#660066" BORDERCOLORDARK="#660066" FRAME="BOX" RULES="ALL" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 1028 WIDTH="696"><div> <B><U>***Online Purchase of Bridal Gowns from BridesChateau.com***</U></B></div> <div> <B><U>SUBJECT TO 3 DAY RETURN POLICY</U></B></div> <bR> <div> <B>Return Policy:  </B><B><U>Return or Exchange applies to Bridal Gowns purchased online only.  </U></B></div> <bR> <div> <B><U>**OUR 3 CALENDAR DAYS POLICY IS STRICTLY ENFORCED ON REFUNDS OR EXCHANGES!</U></B></div> <bR> <div> <B>*We offer a 3 day satisfaction guarantee (counting the day received) Weekends, </B></div> <div> <B>special deliveries or quick weddings are subject to the same day return only.</B></div> <div> <B>(we try to ship so you have 3 days to return)</B></div> <bR> <div> <B>*Restock Fee of 20% will be charged for all returns. ($50 min fee)</B></div> <bR> <bR> <div> <B>*All shipping cost are non-refundable & Buyer is responsible for the return shipment + Insurance.  </B></div> <div> <B> </B></div> <bR> <div> <B>* Must notify BridesChateau of return and request  Return Authorization number within 3 days.</B></div> <div> <B> </B></div> <bR> <div> <B>*Email: VelvetHeartsllc@yahoo.com  Subject - Return R.A number</B></div> <div> <B> (R.A number must be on outside left corner of original box in bold writing) No RA number, we will not accept return.</B></div> <div> <B> </B></div> <bR> <div> <B>*Must be shipped no later than the 3rd day and Evidence of tracking # must be emailed to VelvetHeartsllc@yahoo.com. no later than the 3rd day.  Email Subject  Return track # </B></div> <bR> <div> <B>*Gown must be returned in same packaging and a letter enclosed with R.A. number, Customer name, address, ph #, wedding date, the name on the credit card & reason for return.  Any return or exchange without a letter in the box and R.A. number on the outside left corner will not be accepted. NO EXCEPTIONS!</B></div> <bR> <div> <B>*Gown must not show evidence of wear or alterations and must be in original condition with all tags attached to the gown. (It is advisable when trying the gown on that you remove makeup and lipstick & be in a clean place to avoid mishaps) Will not accept return with soil spots, makeup, excessive hair, etc.</B></div> <bR> <div> <B>*Brides Chateau will not accept returns or exchanges that have any stains (ie. make up, grass stains, etc), excessive pet or human hair, or show evidence of wear or alterations & removal of tags.  NO EXCEPTIONS!</B></div> <bR> <div> <B>*No refunds will be returned or order of replacement until the gown is inspected and accepted by management.. </B></div> <bR> <div> <B>*If gown is a special order & a reorder is necessary, There is no guarantee that replacement can be obtained. Customer will pay the balance for the new gown before order is made. Brides Chateau will not be held liable for your gown arriving to you in time for your wedding due to reorder. </B></div> <div> <B>(will advise bride if gown can't  be ordered or time element is to short before ordering the replacement)</B></div> <bR> <div> <B>*No reorders on gowns because of size. Please use </B><B><U>measurements</U></B><B> and the </B><B><U>size chart </U></B><B>to determine your size. Select the closest size and alter to fit. Do not guess at your size or order smaller than size charts. </B></div> <bR> <div> <B>*No R.A number will be given by phone, Email only for R.A number Velvetheartsllc@yahoo.com  Subject SB:  Return- R.A number. (evidence of return noted by email)</B></div> <bR> <div> <B>*All payments are made thru PayPal.  All return of money will be thru PayPal.  If payment by e-check we will return thru paypal system. NO EXCEPTIONS!   Your payment was made to Velvet Hearts, LLC</B></div> <bR> <div> <B>**NOTE: Brides Chateau management inspects and packs all Gowns before shipping to customer, So your gown is ready to be worn when you receive it.  </B></div> <bR> <div> <B>Brides Chateau is a dba under VELVET HEARTS, LLC.</B></div> <bR> <div> <B>Thank You for Your Order.     dba. Brides Chateau  VELVET HEARTS, LLC</B></div> </tD> </tR> </TABLE></B></div> <bR> <div> <B>  </B><A HREF="dir.htm" TARGET="_top" TITLE="Mall Directory"><B>Mall Directory</B></A><B>   |   </B><A HREF="id73.htm" TARGET="_top" TITLE="Accessories"><B>Accessories</B></A><B>   |   </B><A HREF="id21.htm" TARGET="_top" TITLE="Bridal Gowns"><B>Bridal Gowns</B></A><B>   |   </B><A HREF="id67.htm" TARGET="_top" TITLE="Formal Sale"><B>Formal Sale</B></A><B>   |   </B><A HREF="id81.htm" TARGET="_top" TITLE="DMD Gowns"><B>DMD Gowns</B></A><B>   |   </B><A HREF="id85.htm" TARGET="_top" TITLE="ModestTemple"><B>Modest-Temple</B></A><B>   |   </B><A HREF="id88.htm" TARGET="_top" TITLE="Veils"><B>Veils</B></A><B>   |   </B><A HREF="id90.htm" TARGET="_top" TITLE="FlowerGirls"><B>FlowerGirls</B></A><B>   |   </B><A HREF="id91.htm" TARGET="_top" TITLE="SlipsBras"><B>Slips-Bras</B></A><B>   |   </B><B>Returns</B><B>   |   </B><A HREF="id55.htm" TARGET="_top" TITLE=" Bridal Notes"><B> Bridal Notes</B></A><B>   |   </B><A HREF="id20.htm" TARGET="_top" TITLE="Contact Us"><B>Contact Us</B></A><B>   |   </B><A HREF="id51.htm" TARGET="_top" TITLE="Size Chart"><B>Size Chart</B></A><B> </B><FONT SIZE="5" COLOR="#FFFFFF" FACE="Arial" ><B>                                                     </B></FONT></div> <div> <B> <table border="0" cellpadding="10" cellspacing="0" align="center"><tr><td align="center"></td></tr> <tr><td align="center"><a href="#" onclick="javascript:window.open('https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/Marketing/popup/OLCWhatIsPayPal-outside','olcwhatispaypal','toolbar=no, location=no, directories=no, status=no, menubar=no, scrollbars=yes, resizable=yes, width=400, height=350');"><img src="https://www.paypal.com/en_US/i/bnr/horizontal_solution_PPeCheck.gif" border="0" alt="Solution Graphics"></a></td></tr></table>  </B></div> <div> <B><IMG SRC="11d95f3a0.png" border=0 width="95" height="58" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></div> <div> <B>  <p align="center">Copyright © 2000 - Present ..VELVETHEARTS, LLC ... BridesChateau dba ... Beary Unique Treasures dba.... PaulaJos dba... All Rights Reserved  </B></div> <div> <B>UpDated   2/23/2009</B></div> <bR> <div> <B>___________________________</B></div> <bR> <bR> <bR> <div> <B> </B></div> </td> </tr></table></body>